Britain’s regulator warns broadband providers to vastly improve services

Dhaka,  Tue,  27 June 2017
Published : 13 Apr 2017, 17:16:26
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Britain’s regulator warns broadband providers to vastly improve services

Britain’s regulator warns broadband providers to vastly improve services
A consumer rights company in the UK reported that 13 per cent of the country’s broadband customers experienced “poor service”, according to a global media report.

Broadband users in Britain have long complained they do not get the service they pay for, the report said noting particularly that their speed fails to match advertised promises or patchy mobile connections.

According to the report, the likes of BT, Vodafone and TalkTalk, as head of UK’s Ofcom stated, dominate the list of worst-rated companies for customer service - behind even bank.

The latest Ofcom data, however, showed the mobile market was performing better than broadband with average satisfaction levels at 92 per cent.

Ofcom as the regulator has warned Britain’s broadband internet companies to vastly improve their customer service, the report added.

But some broadband companies had deliberately downgraded their service levels during 2016, the report said citing Ofcom’s new survey.
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