Technical glitch disrupts online banking

Dhaka,  Wed,  20 September 2017
Published : 15 Mar 2017, 00:16:08

Technical glitch disrupts online banking

FE Report

Online banking transactions of some banks, particularly Sonali Bank Limited, were disrupted temporally on Tuesday due to a technical glitch that hit an internet service provider.

Under the existing provisions, the banks will have to install double links of internet service providers at their each branch to ensure uninterrupted services.

The internet-based transactions at around 400 branches of Sonali Bank out of 1,208 remained suspended for an hour in the morning for the activation of alternative internet connection, a Sonali Bank senior officer said.

"Everything is now normal," he told the FE.

Talking to the FE, a senior official of a leading private commercial bank (PCB) said the disruption was the result of a glitch caused by a fire at a technical office of an internet service provider at Banglamotor in Dhaka Monday night.  

"Our bank was not affected because we are using more than two internet connections at each branch to ensure uninterrupted services," the private banker explained.

But a senior official of another PCB said his bank faced trouble in making payments online for nearly one hour on Tuesday morning due to the glitch.    

However, the central bank did not receive any complaint from banks in this connection, a senior official of the Bangladesh Bank (BB) told the FE Tuesday night.
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